Plumbing Questions From Gaythorne
Straight answers to the questions we hear most often on the phone, from pricing and payments to burst pipes and old clay drains. If your question is not here, the team at Plumber Gaythorne has listed everything we do on our home page, or call (07) 3520 4094 and just ask.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
Pricing and Booking
How the quote, the payment and the booking work, in plain terms.
Call (07) 3520 4094Do I get a written price before work starts?
Yes, the price is confirmed in writing before anyone starts, and what you approve is what you pay, from a small tap repair through to a full drain rebuild at your place.
How do I pay once the job is done?
Payment is by card or EFTPOS on the spot once the job is done, leaving you with no invoice to mail, transfer afterwards or follow up after our plumber departs.
Can I book a plumber for a day that suits me?
Yes, ring and pick a day that suits you, and because we aim for same-day where we can, an early call usually sees a plumber out before the day is out.
Is plumbing work in a rental property handled differently?
We work with tenants and property managers all the time, so we can send the quote to whoever approves the work and keep the report for the agency's records at the end.
Services We Cover
From tap washers to gas lines, here is what we cover, including the blocked drains, gas fitting and hot water jobs people ring about most.
Call (07) 3520 4094Do you work in unit blocks and strata buildings?
Yes, we are in and out of strata buildings often, and when the fault sits in a shared line rather than one flat, we deal with the body corporate, because the building owns that repair.
Can you replace old galvanised supply pipe?
Yes, we re-plumb cottages that still run pre-copper steel supply, which narrows with internal scale until the furthest tap barely trickles, and the new line brings full pressure back to every fixture.
Do you clear blocked sewer and stormwater drains?
Yes, we clear sewers, stormwater lines and yard pits, and where clearing suggests a dropped or root-riddled stretch we can put a camera down to confirm it before any dig.
Do you install and repair gas appliances?
Yes, our licence covers gasfitting alongside plumbing and drainage, so we connect heaters and cooktops, repair leaking gas lines and pressure-test everything before we pack up the tools at your place.
Plumbing Emergencies
What to do in the first five minutes, before you call. The full triage list sits on our emergency plumbing page.
Call (07) 3520 4094What should I do first if a pipe bursts?
Turn the water off at the meter first, because that single valve stops the flow in seconds, then call us and we will sort the repair and the clean-up plan from there.
What if I smell gas inside my home?
Leave the property and call us from outside, and do not flick switches or light flames on the way out, because any spark near a gas leak can set it off.
Is an overflowing toilet an emergency?
If waste water is reaching carpet, a hallway or another flat, yes, treat it as an emergency, stop the cistern tap and call us straight away, because a full common stack backs up quickly upstairs.
Can a hot water failure wait until the next day?
A cold shower is miserable but rarely dangerous, so it can usually wait for a booked visit, though rental tenants and letting agents often need it seen the same week.
Gaythorne Conditions
The local factors that shape plumbing in this suburb: flats ahead of detached houses at the last census, estate-era clay drains and the brook on the northern edge.
Call (07) 3520 4094Who owns the pipes on my property?
Urban Utilities maintains the public water mains and sewer, whereas the pipes that run from the connection point to your house are yours to look after, maintain and repair.
Do old clay drains cause repeat blockages here?
They can, because the estate-era cottages were drained in short glazed clay lengths whose joints snag paper and let roots in, so some lines need camera checks after clearing to find the worst joints.
Does flooding near Kedron Brook affect plumbing?
It can, because council's February 2022 creek flood extent touches only a handful of homes near the brook, and overland flow mapped along Taylors Road means yards there can fill faster than the pits drain.
How do I book a plumber in Gaythorne?
Call (07) 3520 4094, let us know the problem and your location within the suburb, and we will book a visit, with the price fixed on paper before any tools come out.
